Delivering Happiness
Not sure if I blogged about this before but if I did, it is worth repeating. A while back I read the book, “Delivering Happiness,” which is the story of the creation of Zappos.com – and later the acquisition of this company by Amazon. I thought the story itself was incredibly inspiring. Tony Hseih was a lifelong entrepreneur, from the time he was a child trying to create a worm farm. Written in a conversational manner, the story of Zappos in uplifting – though it appeared doomed to fail, Tony believed in his business and in his people; and the message about company culture and customer service is outstanding. How many businesses do you know of where they run marathons together, dress up in costumes, and give elaborate and silly tours to their customers? They employ extraordinary techniques including offering new hires money to quit after training if they feel the job is not right for them. It reinforces a message I learned long ago – be good to your people and your people will be good to you. If you haven’t read it, it is worth picking up – an easy read compared to so many entrepreneurial books I have had experience with.
You can find it on Amazon.com
And you can find more about the project at DeliveringHappiness.com
